INM / Case Studies / BancABC

CASE · MOZAMBIQUE · BANCABC

One omnichannel platform across app, USSD, tablet and kiosk

BancABC Mozambique invited INM to partner on its journey to become a digital bank - one omnichannel platform, fully integrated with its Oracle FLEXCUBE core, spanning every channel its customers use.

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CHALLENGE

One core, many channels, one experience

BancABC wanted a single omnichannel solution - Internet Banking (individual and corporate), Mobile Banking (USSD and app) and Tablet Banking - fully integrated with its Oracle FLEXCUBE core, plus a new line of self-service kiosks capable of handling cash.

APPROACH

From existing services to a new self-service channel.

01

Map what already worked

Integrate the digital services already live, rather than starting from zero.

02

Add differentiating features

Layer in the new functionality the bank needed to stand out in the Mozambican market.

03

Launch a new channel

Stand up a self-service kiosk network for card management and cash handling, on INM-designed hardware.

RESULTS

What changed for BancABC.

Growing digital adoption

Steady growth in new customers and in non-branch channel usage.

A new market image

BancABC repositioned itself with a more dynamic, innovation-led brand in Mozambique.

A new self-service channel

Kiosks for card management and cash acceptance, running on hardware conceived by INM.

TECHNOLOGY

Built with

UX/UI Design Android Development iOS Development Web Development Java Hibernate REST Ehcache Infinispan Grafana Prometheus SQL Server

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